AlphaFlow iPaaS seamlessly connects self-developed systems within Bank of Hangzhou, greatly reducing development time for the local Bank.
Bank of Hangzhou
Bank of Hangzhou was established in September 1996 and is headquartered in Hangzhou. Currently, the Bank has more than 200 branches, covering developed economic circles such as the Yangtze River Delta, the Pearl River Delta, and the Bohai Bay Rim. In addition, Hangzhou Bank Wealth Management Co., Ltd. was established, Hangzhou Bank Consumer Finance Co., Ltd. was initiated, and Shizuishan Bank Co., Ltd. was invested in Shizuishan Bank Co., Ltd.
About Bank of Hangzhou
Founded in September 1996, Bank of Hangzhou has more than 200 branches in Hangzhou, Beijing, Shanghai, Shenzhen, Nanjing, Hefei, Zhoushan, Ningbo, Shaoxing, Wenzhou, Quzhou, Jinhua, Lishui, Jiaxing, and other cities, covering the Yangtze River Delta, Pearl River Delta, Bohai Bay and other developed economic circles. In 2022, it was selected as a Forbes Global 2000 and ranked 130th in The Banker magazine's "Top 1000 Global Banks 2022". In 2020, it was selected as one of the "Top 500 Global Banks by Brand Value"; 2020 Top 500 Chinese Brands.
Bank of Hangzhou has good asset quality and strong profitability and has won honors such as "Most Competitive Small and Medium-sized Bank", "Best Inclusive Financial Achievement Award", "Zhejiang Province Financing Smooth Project 'Outstanding Contribution Award'", "Best Science and Technology Financial Services City Commercial Bank" and so on.
Pain points and challenges
1. Long process development cycle
There are many innovative business processes such as cloud small loans and small and micro loans. With the previously adopted open-source BPM platform Acvitivy,a lot of development and testing is required, causing long cycles and difficulties in maintenance. The internal self-developed system solves the circulation scenario by hard-coding.
2. Lack of flexible process engine
Limited by the underlying development framework, it is difficult to support special process patterns such as "risk avoidance" and arbitrary rejection mechanisms, which is commonly known as the lack of case management support.
3. Difficulty in integrating heterogeneous systems
There are a large number of scenarios in business processes that require data integration and interaction with third-party systems (such as credit systems, which need to be connected to multiple credit data sources). Each integration docking of a single system is hard-coded as a separate function point, which causes a large workload and high maintenance costs.
Reasons for choosing Econage
1. Robust and mature process middle office architecture, which can provide general process services for dozens of self-developed systems of Bank of Hangzhou;
2. Process and rule modeling is efficient, easy to use, and flexible, which can be maintained by business personnel to reduce process development and maintenance costs;
3. Professional process products, support various process modes and case management, support unified process monitoring and analysis tools;
4. Powerful and flexible iPaaS integration capabilities, out-of-the-box connectors, and dozens of systems such as finance and risk control can be connected through configuration.
Cooperation time
The cooperative relationship was established in August 2020, and the first phase of the project has been successfully launched; Phase II is ongoing.
Project value
1. As a pure back-end service, the platform seamlessly connects to dozens of self-developed systems of Bank of Hangzhou, without changing the usage habits of end users, the interactive experience does not change, and the launch is natural and smooth;
2. The process platform serves as a unified entrance and unified data source for the multi-system background to realize unified operation and maintenance, unified monitoring and unified analysis of the process;
3. Perfectly execute the "risk avoidance" principle using arbitrary rejection mechanisms. For example, the process engine can automatically give the corresponding list of "suspect " users (such as those who have kinship with the initiator) according to the personnel relationship model of the process initiator, to ensure the fairness and efficiency of the process to the greatest extent;
4. AlphaBot process robots, including email, OCR scanning, SMS, and other configuration robots, replace repetitive work in the process and improve the automation ability of the process.
